How to Update Applications

Overview: Software updates that are required for all users of the company must be completed by a Cyberlink Technician through the approved Spin Up process. This process ensures the update is installed on all company servers.

To request an application update, submit a request to the Cyberlink support team.

There are 2 ways to make a support ticket for Cyberlink:

1. Email support@cybasp.com
2. Phone 972-262-5200

1. Email Draft a new email to support@cybasp.com

Please be sure to include your name, the company you work for, the username you use to log in (if applicable), and a description of your issue.

If an issue requires immediate attention, you can send the email with High Importance. You may also want to consider giving us a phone call if the issue needs the fastest response. Be sure that if new issues arrive that you are sending new emails to support@cybasp.com instead of replying to existing tickets.

2. Phone 

Call our 24/7 toll-free support number 972-262-5200

Please be sure to include your name, the company you work for, the username you use to log in (if applicable), a good call-back number in case of disconnection, and a description of your issue.

If you are calling about an existing ticket, you may give the ticket number if you have that available. Otherwise, let us know that you have an existing ticket and we can look up the ticket number. For any questions, comments or feedback, email articlefeedback@cybasp.com.